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Aesthetic medicine

Practice Console

A leading aesthetic medicine practice, transformed from handwritten notes and manual invoicing into one intelligent practice console.

The problem

A busy, highly regarded aesthetic medicine practice serving a discerning, high-end clientele — still running on handwritten notes and manual invoicing. The experience in the treatment room was premium. The back office behind it could not keep up.

What we built

  1. 1

    A full CRM with complete clinical record storage, designed around HPCSA record-keeping requirements.

  2. 2

    An integrated admin dashboard bringing email, WhatsApp and social media messages into one place.

  3. 3

    An online booking portal with therapist-specific customisation and automated consultation reminders by WhatsApp and email.

  4. 4

    An interactive consultation dashboard that shows the doctor, at a glance, exactly where treatment is needed.

  5. 5

    Automated pricing and invoicing built on ICD-10 codes — with direct integration into medical billing software currently in development.

  6. 6

    A full analytics and reporting module: therapist performance, commissions, and daily and monthly sales comparisons.

Inside the system

One inbox for email and WhatsApp — every enquiry referenced, sorted by AI into bookings, queries, treatment info and admin.
The consultation: the doctor maps treatment sites and units directly onto the face, then emails the diagram to the patient.
Booking with live availability per therapist and service, with the waiting list surfaced automatically.
The practice calendar across every therapist, colour-coded.
WhatsApp threads with status, category and one-click AI-drafted replies.
A priced quotation generated straight from the consultation — email, WhatsApp or PDF.
Practice performance: revenue trend, revenue per therapist, commissions and rebooking rate.
Enquiry reporting by category and channel.

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